SHIPPING & DELIVERY
All orders are handmade and made-to-order and will be shipped within 10-14 days (except for custom-made blankets) from the date of payment.
Hong Kong Delivery
For domestic shipping within Hong Kong, we offer FREE shipping to one address for orders over HK$800. For orders under HK$800, postage will be paid by the customer via SF Express.
International Delivery
We offer FREE international shipping to one address for orders over HK$1200. We try to dispatch these orders as soon as we can, but please kindly understand that we cannot take responsibility for delivery times once the package is with the courier. For international orders, we use e-Express by Hong Kong Post for shipping. It usually takes 7-14 business days to deliver.
We currently ship to: Australia, Canada, China, France, Germany, Japan, Macau, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, United Kingdom, and United States.
If there is a country you would like to ship your order to that is not on the list, please let us know, and we'll add it back in!
When will my order be delivered?
Once payment is received, any in-stock items will be dispatched within 2-3 working days, followed by an email notification with a tracking number for your reference. If your order was placed on a Friday, weekend, or public holiday, your order will be processed on the following working day. Personalized items will be shipped according to the production time needed for each item.
Q: I ordered in-stock items and personalized items in the same order, will they be shipped separately?
A: In-stock items will generally be shipped together with the personalized items once they are ready. If you want to receive the in-stock items earlier, simply place a separate order.
Does my order come with tracking information?
Yes! We always send our packages with tracking numbers. Standard Shipping offers partial tracking, and International Express includes full tracking. As soon as the package has been shipped, you will receive an email with all the tracking information on it.
Do you ship to commercial addresses only?
No, we ship to both commercial and residential addresses! However, we do not deliver to any PO Box addresses. Please note that a delivery address cannot be changed once we have dispatched your parcel.
What about customs duties and taxes?
Any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. We will not be responsible for the cost of clearing customs upon delivery.
How do I get in touch with customer service?
There are multiple ways to get in touch with us! Please choose the most convenient method for you to contact us, and we aim to reply within 24 hours to cater to inquiries across different time zones.
DM via Instagram account @bibology.handmade
DM via Facebook account @bibology.handmade
DM via Whatsapp (852) 4624 5752
DISCLAIMER:
If our company is unable to accurately provide the services you require due to circumstances beyond our control (including natural disasters, fires, floods, accidents, riots, wars, government policies, strikes, customs inspections, computer viruses, network failures, etc.), we will not be held liable to users or any third parties.
本公司倘若由於不可抗力的原因 (包括天災、火災、水災、意外、暴亂、戰爭、政府政策、罷工、海關扣查、電腦病毒、網絡故障等) 或任何本公司不能控制的情況而未能準確地提供閣下所需的服務，本公司均不會向使用者或任何第三者承擔任何責任。
所有由郵件洐生的稅項，都需要由收件人負責繳付。
All payable taxes arising from the shipment will be the responsibility of the recipient and will be automatically set to be paid by the recipient.
所有由郵件洐生的稅項，都需要由收件人負責繳付